Providing Intuitive Camp Registration, Invoicing and Reporting
Overview
Camp Kid Jam offers a unique and enriching camp experience for campers and leaders alike. Operating out of Fort Lauderdale, Florida, Camp Kid Jam serves a broad membership of camp goers with fun-filled activities, exciting jam-sessions, small group study, leader training, and more. With over 1,800 attendees, Camp Kid Jam knows how to deliver impactful, high-quality programming. However, in 2023 they still found themselves needing a camp software system that could rise to meet their needs. After trying two different software providers in two years, they searched for something better and found Uplifter.
Using Uplifter for online registration
About Camp Kid Jam
Camp Kid Jam is an immersive Bible camp for youth and ministry leaders in Fort Lauderdale, Florida. The camp is designed to help campers grow their relationship with Jesus and with one another, while leaders hone their ministry practices through workshops. During camp, 25 summer staff and 3 volunteers provide high-energy Jam Sessions, movement activities like drama, dance, sports, or arts-and-crafts, and small group study sessions where campers can dive deeper into the stories of the Bible. At its core, Camp Kid Jam provides a fun, rich environment where campers and leaders can deepen their knowledge of biblical lessons and ministry. With this aim, Camp Kid Jam strategically partners with churches and parents to deliver an unmatched Bible camp experience.
The Situation
Camp Kid Jam has created a one-of-a-kind camp that caters to both campers and leaders. It’s a comprehensive experience that you simply won’t find at other Bible camps. With this unique approach, churches seeking an enriching Bible camp know that they can trust Camp Kid Jam to deliver a meaningful opportunity for everyone.
One of the first experiences a camper or leader will have with Camp Kid Jam is completing registration. These registrations can happen individually or in groups. As part of this process campers and leaders are required to submit relevant information to prepare for their stay.
For Camp Kid Jam, it’s important that campers and leaders enjoy a user-friendly registration experience. It needs to be simple for campers and leaders to complete, while still providing key information to the camp like individual food allergies, t-shirt size, activity choices, and more. Lastly, all of this data needs to be leveraged to generate insightful reports. If they have any questions, it’s important that their camp registration software can support them with fast and solution-oriented communications.
Unfortunately, Camp Kid Jam wasn’t finding a camp registration software to meet these needs. They were using their second camp software provider in two years but they still didn’t have a user-friendly registration system with quality reports and a responsive support team. That’s when they began researching a new alternative and found Uplifter.
The Solution
Camp Kid Jam doesn’t compromise on quality. Now, their search for a high-quality camp management software has led them to Uplifter. As the third software they’ve used in the past 3 years, Executive Director Colette Taylor feels that they’ve finally found the user-friendly software and support that they need. She explains that, “Uplifter has been super helpful and very intuitive. And their customer support has been better than any other platform we’ve tried over the last 3 years.” Clearly Uplifter’s software and support are delivering the quality solution that Camp Kid Jam has been seeking. But, delivering an intuitive software solution is an ongoing process that never stops. At Uplifter, our user interface and user experience are constantly being optimized to achieve the easiest user flow for customer registration and an organization’s administration.
When it comes to Camp Kid Jam’s customers, Colette reports that “Several of our users have said that it’s easier to register people online than our previous platforms.” This boost in customer satisfaction and software ease-of-use isn’t just limited to individual campers and leaders. She also explains that, “our attendees have commented on how much easier it is for them to register their groups.” This group registration is particularly important for a camp with over 1,800 attendees. Moreover, providing a smooth group registration experience is critical in helping Camp Kid Jam achieve its mission of strategically partnering with churches. With a seamless group registration experience, churches are able to begin their Camp Kid Jam experience with a positive first step. This allows them to focus on all the exciting experiences that Camp Kid Jam has in store for them.
Behind the scenes, Uplifter’s administrative features and tools have delivered improvements for Camp Kid Jam as well. Managing accounts receivables is vital to any camp’s operation. If payment management tools aren’t well designed, they can add countless hours to administrative processes. Handling these accounting tasks in Uplifter has been much easier. Colette Taylor explains, “The accounting portion of Uplifter is so much more helpful than the previous platform we used. I can look at someone’s account easily and see what they’ve paid, and what they owe simply.” With a streamlined approach to accounting tasks, Camp Kid Jam’s administrators can easily engage with accounts that need service and move on to complete other high-value tasks. With improvements like these across different areas service delivery, Colette says, Uplifter’s software “has made us much more efficient.”
Ultimately, Camp Kid Jam has found a software solution and support team that complements their meaningful, high-quality camp experience. In Uplifter they’ve found a team that truly cares about their success. For these reasons and more, Colette says, “I highly recommend Uplifter.”
Favourite Features
Reporting:
Uplifter’s reports provide camps with a full view of operations. At Camp Kid Jam, Colette says that, “Uplifter has definitely reduced the time it takes us to run reports and get the information we need.” With over 30 built-in reports, plus customizable saved reports, Uplifter can help reveal year-over-year trends, track successes and spot potential issues so they can be resolved quickly.
Online Registration:
Uplifter’s online registration allows campers and leaders to view Camp Kid Jam’s open spots in real-time. This helps keep users informed and expedites registrations. During the registration process, it’s easy for Camp Kid Jam to collect important participant information, present waivers and policies, and accept payment. Once registration is complete, Uplifter automatically sends an invoice and stores a copy on the user’s private participant profile for their records.
Waitlists:
For popular camps like Camp Kid Jam, it’s not uncommon for a program to sell out. In instances like this Uplifter will instantly open an automated waitlist. Using this waitlist feature, interested campers and leaders can easily add themselves to a waitlist. Then, if there’s a new opening in that program, the first person on the waitlist will automatically be emailed with a direct link to register for that opening. If the individual chooses not to, or if the link expires after a pre-determined time, Uplifter will trigger an email to the next person on the waitlist. In this way, Camp Kid Jam can measure program interest and automatically ensure their programs remain full.
