Eliminating 40 hours of Administrative Tasks with Registration Waitlists
“If you are looking for a registration process that will be a seamless transition, and are looking for a software company where they really do care about how registration is going for you and working with you to help to make it the best it can be, I wouldn’t think twice on Uplifter. I really wish that our club found it sooner!”
Overview
Using Uplifter for online registration
About Prince George Gymnastics Club
The Situation
Prince George Gymnastics Club offers year-round gymnastics programs with three registration periods in the Fall, Spring and Summer. Prior to using Uplifter, these registration periods produced a flood of administrative paperwork which was only further complicated by a difficult online registration system.
Their old registration software gave Prince George Gymnastics the ability to register gymnasts online, however, it didn’t automate important tasks related to registration and club management. As a result, during registration periods, the administrative team had to print-out class waitlists each day and manually work through class changes for an entire week.
On top of the extra 40 hours of manual paperwork for administrators, parents were finding it difficult to register multiple children for Prince George Gymnastics classes. This not only hampered registration, it resulted in customer complaints.
Prince George Gymnastics Club knew they needed to find a more advanced registration and club management software that not only alleviated manual paperwork for their administrative team, but also resolved the difficult registration process for families with multiple gymnasts. An all-in-one club management solution was exactly what they gained with Uplifter.
The Solution
Since making the switch to Uplifter, the administrative team at Prince George Gymnastics Club has benefited from significant savings in time and effort. Using Uplifter’s automated waitlists, the club has completely eliminated a full weeks’ worth of manual paperwork during each registration period! That’s 40 hours’ worth of administrative time saved each season. For Kyla and her team, that’s time that can now be spent on more growth-oriented work.
In addition to these major time savings, coaches at Prince George Gymnastics are feeling more empowered with Uplifter’s club management tools. Using Uplifter, coaches can easily complete class attendance and quickly check to see if a gymnast is registered for their class – all without having to ask office administrators. These simple efficiencies help multiply time savings over an entire season.
Uplifter’s registration and club management tools have also directly benefited parents, too. “Customers have been much happier with registration,” Kyla explains, “especially those parents who have more than one child to register.” Using Uplifter’s built-in Family Accounts, parents are now able to easily register multiple children for their gymnastics classes in one seamless signup experience.
With Uplifter’s easy checkout and payment processing, parents can also quickly signup from the comfort of their own home, decreasing registration wait times and in-person lineups.
In all, the benefits of Uplifter’s software solution have been felt right across the Prince George Gymnastics community. Administrators, coaches and parents are all enjoying a more seamless registration and club management experience.
Favourite Features
Automated Payment Reminders:
In order to keep a gymnastics club operating smoothly, administrators often have to follow-up on upcoming or overdue class payments. With Uplifter’s Automated Payment Reminders, upcoming and overdue payment reminders are now automatically taken care of for Prince George Gymnastics. Kyla explains that this automation “has really saved time in the office.”
Gift Cards:
Uplifter’s Gift Cards create a simple way for Gymnastics clubs to sell and redeem credit toward classes and club products. Kyla explains that the administrative team at Prince George Gymnastics, “really enjoys the fact that we can add the GCs right onto a gymnast’s account.” Whether your club sells Gift Cards to parents and family, or uses them internally to credit an account, Gift Cards are a fantastic tool that provide financial flexibility for members.
Reporting:
Prince George Gymnastics Club is now equipped with more than 30 built-in reports tracking club registrations and financials. The robust tool, “took some getting used to,” Kyla says, “but we really like that it is easy to figure out, and that the Uplifter support team is there for all questions we seem to come across.” Kyla and her team are now benefiting from a full and detailed view of club operations.
